PRIVACY NOTICE

This is the privacy notice of https://win.win/ referred to in this document as “Win Win”, “we”, “our”, “us” or “New Capital”.


This website is operated by New Capital LT, UAB
. We are registered in Lithuania under registration number 304696871, and our registered office is at Lvovo str. 13C – 5, LT-09313, Vilnius, Lithuania.


A. INTRODUCTION

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.


B. WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT


When you
Information being collected
Reason
Basis
Visit our website
Cookies
Pixels,
Browser related data
to improve the browsing experience,
to accommodate the design of our website
Consent
Register and create an account
Name
Surname
Email
Phone numberv
IP address
VAT ID or Tax ID
Residence address
Geographic location
Date and time of your request
to create a user account for you to enable us to contact you regarding the management of your account
Contract by accepting our terms and agreements
to send you news and information regarding our products and services
Consent
Verify your account details
A photo of you holding your passport or national ID card, document number and expiration date
to verify your identity
Contract, Legal
Purchase our services
Name and Surname
Billng address
to verify your details
to minimize fraud
to invoice you
Contract
Payment method details
to process your payments to us
Contract
End-user proof of address (usually a recent utility bill) Customer ID/driving license/residence permit copies
to comply with local regulations where end user information is required in order to use local services
Legal
Contact our support team
Your name, email address and phone number

Customer identification
The contents of your messages
to provide the needed support and customer care
Contract, when you are a registered user or customer or service provider

Consent in all other cases

THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU


The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.


RETENTION PERIOD FOR PERSONAL DATA


Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

If have not purchased or otherwise used any of our services, your personal information may be deleted by deleting your account.


USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE



C. SHARING INFORMATION


D. INTERNATIONAL TRANSFER OF INFORMATION

The provision of our services requires the transfer of data outside of the European Economic Area (the “EEA”). In order to fulfil our contractual obligations to you, we may transfer, process and store your information in any country in which New Capital or its affiliates, subsidiaries, suppliers or agents maintain facilities. Information collected within the EEA may, for example, be transferred to and processed in a country outside of the EEA which may not provide the same level of protection for personal data as within the EEA. By using our Services, you consent to any such transfer of your information outside your country.


E. COMMUNICATIONS AND NOTIFICATIONS

As part of the service, we may send you messages relating to your account and the services you are using, such as invoices, payment receipts, low balance alerts, technical notifications and other issues. These messages comprise a mandatory part of the services. If you wish to stop them, you must cancel your services. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service. If you contact our sales or support teams, we will respond to your communications by means of live chat, email or telephone. We may contact you from time to time to keep you up to date with news about our services, including new products, campaigns, promotions and payment methods. You can stop receiving promotional messages by following the instructions included in such messages.


F. THIRD PARTY SITES

Our website may contain links to the websites of third parties. These sites are not under our control and will have their own Privacy Policy


G. USE OF SITE BY CHILDREN

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian


H. ACCESS TO YOUR OWN INFORMATION

ACCESS TO YOUR OWN INFORMATION

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided in your account section on our website you may send us a request at contact@win.win . After receiving the request, we will inform you when we expect to provide you with the information, and whether we require any fee for providing this information to you.


REMOVAL OF YOUR INFORMATION

If you wish us to remove personally identifiable information from our website, you may contact us at contact@win.win . This may limit the service we can provide to you.


VERIFICATION OF YOUR INFORMATION

When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.


I. HOW YOU CAN COMPLAIN

If you are dissatisfied with our privacy policy or if have any complaint then you should inform us by email at contact@win.win . If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner.